ABOUT OUR TEA

Where do you get your tea?

Is your tea fair-trade?

Do you flavor the tea?

What are the tasting notes you list?

Do your teas contain caffeine?

Do you offer caffeine-free?

Do you offer decaffeinated teas?

Do you offer blends?

How much tea comes in each box?

What's the shelf life of the tea?

Do I have to use your brewing recommendations?

Do you include allergens in your teas?

Can you avoid specific tea types or ingredients on my subscription?

SUBSCRIPTIONS

Change tea preferences?

Change shipping frequency?

Monthly Subscriptions & How to Cancel

MANAGING YOUR ACCOUNT

What is the account for?

I forgot my password?

I didn’t receive an account email confirmation?

PAYMENT

Can I cancel at anytime?

What forms of payment do you accept?

I have a subscription – when will I be charged?

I bought a gift subscription – when will I be charged?

How do I update my card or change my payment method?

How do I update my billing address?

How do I update my shipping address?

Do you charge shipping fees?

GIFTS

 Can I gift tea to someone?

I bought a gift subscription, when will I be charged?

Can I receive the first Gift order and have the rest delivered to a different address?

Do Gift Subscriptions renew?

Can I order now and postpone the first shipment?

Can my gift recipient make changes after I sign them up?

Can I share a gift message with my order?

Do you offer Gift Cards?

Do you have a certificate I can print out & share with the recipient?

Do you include prices in the box?

How do I extend a gift?

Ordering more than 10 Gifts? Or gifts for your office, clients, etc.?

What happens at the end of the gift period?

What kind of coffee will be included in the Gift Subscription?

Does the recipient need to register the Gift Subscription to receive the remaining orders?

RECEIVED A GIFT

I received a gift – How do I change my preferences?

Do I need to register my Gift Subscription to receive the remaining orders?

Can I update my tea preferences?

I received a gift – How do I learn more?

STEEPING TIPS

How do I get a tea flavor wheel to use at home?

I want to brew better tea at home, any recommendations?

SHIPPING

Can my order arrive before the holidays?

Where we ship & timeline?

When will my first order arrive?

Shipping Deadlines to Arrive before December 25th

Shipping costs for orders to Canada

CAN'T FIND WHAT YOU'RE LOOKING FOR?