TERMS/CONDITIONS/REFUNDS
TERMS OF SERVICE
Important: Please carefully read and understand these Terms of Service. They contain an arbitration agreement, jury and class action waivers, limitations on our liability and other provisions that affect your legal rights.
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OVERVIEW
This website is operated by ATLAS COFFEE CLUB LLC. Throughout the site, the terms “Atlas”, “we”, “us” and “our” refer to ATLAS COFFEE CLUB LLC. ATLAS COFFEE CLUB LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Our subscriptions are ongoing, but the buyer may cancel at anytime.
By ordering an Atlas Coffee Club monthly subscription, you understand and agree to be billed on a per-order basis, in a recurring fashion, at the frequency and quantity of your choosing until you decide to cancel your subscription.
You can cancel your subscription at any time via logging into your customer portal through our website here. You can email our customer
support team for help at: support@atlascoffeeclub.com .
To cancel your subscription via your customer account, login to your account and click "Coffee Membership Settings". After you click "Coffee Membership Settings", follow the prompts under "Stop Subscription" to cancel your subscription.
We reserve the right to cancel subscriptions at anytime(with a prorated refund as required for those not on month to month payments).
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. This includes the right to modify, substitute, remove ingredients, or otherwise alter the formulas and specifications for any product, including for products provided as part of a subscription. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ATLAS COFFEE CLUB LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ATLAS COFFEE CLUB LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 33801 Kanis Road Paron Arkansas USA 72122.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall ATLAS COFFEE CLUB LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless ATLAS COFFEE CLUB LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 33801 Kanis Road Paron Arkansas USA 72122.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@atlascoffeeclub.com.
Returns
Our coffee is non refundable. Subscriptions can be cancelled at any time given 24 hour notice. We will try to accommodate cancellation requests with a shorter notice period but make no guarantees of being able to stop an order with less than 24 hours notice due to the automated nature of our fulfillment process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Questions about the Terms of Service should be sent to us at support@atlascoffeeclub.com.
Returns
Our coffee is non refundable. Subscriptions can be cancelled at any time given 24 hour notice. We will try to accommodate cancellation requests with a shorter notice period but make no guarantees of being able to stop an order with less than 24 hours notice due to the automated nature of our fulfillment process.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
SECTION 21 - DISCOUNTS & FREE BAG OFFERS
All discounts unless otherwise stated can only be used 1 time per customer.
SECTION 22 - CANCELATION RIGHTS OF THE COMPANY (ATLAS COFFEE CLUB LLC)
We have the right to cancel any and all subscriptions at any time and issue, if applicable, a pro-rated refund to the purchaser.
We reserve the right to cancel any and or all Ultimate Coffee World Tour subscriptions and issue a pro-rated refund to the purchaser.
We reserve the right to cancel any and or all Ultimate Coffee World Tour subscriptions and issue a pro-rated refund to the purchaser.
SECTION 23 - RETURN TO SENDER POLICY
If an order is returned to us by the carrier due to an incorrect shipping address, failed delivery attempts, or refusal by the recipient, it will be classified as a Return to Sender (RTS) order. We aim to resolve RTS cases in a timely and customer-focused manner.
Customer Notification & Resolution
Upon receipt of an RTS order, we will attempt to contact the customer using the email address and/or phone number provided at checkout.
The customer will have 30 calendar days from the date of our first outreach to respond and provide a valid, updated shipping address.
Once we receive the corrected address, we will ship a replacement order at no additional cost to the customer.
Upon receipt of an RTS order, we will attempt to contact the customer using the email address and/or phone number provided at checkout.
The customer will have 30 calendar days from the date of our first outreach to respond and provide a valid, updated shipping address.
Once we receive the corrected address, we will ship a replacement order at no additional cost to the customer.
No Response Policy
If the customer does not respond within 30 calendar days, the order will be considered abandoned.
In such cases, no refund will be issued.
In some cases, a discounted replacement may be issued.
We are not responsible for any loss resulting from unclaimed or unresponsive RTS cases beyond the 30-day window.
If the customer does not respond within 30 calendar days, the order will be considered abandoned.
In such cases, no refund will be issued.
In some cases, a discounted replacement may be issued.
We are not responsible for any loss resulting from unclaimed or unresponsive RTS cases beyond the 30-day window.
Exceptions
We reserve the right to modify or refuse a replacement in cases of suspected fraud or abuse of this policy.
We reserve the right to modify or refuse a replacement in cases of suspected fraud or abuse of this policy.
SECTION 24 - ATLAS+ 30-DAY MONEY-BACK GUARANTEE
THIS POLICY APPLIES TO ATLAS+ COFFEE AND LATTE SUPERBLEND PRODUCTS.
Who’s Eligible
Applies to first-time purchases of Atlas+ from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com with your order number and reason for return.
We’ll send you return instructions.
Ship the remaining product and all included starter items back within 7 days, and email us the tracking number.
What to Return
The Atlas+ pouch. If multiple bags were purchased, only one may be opened to remain eligible.
All included welcome kit items (scoop, frother).
Returns must include original packaging for product verification.
Shipping Costs
You cover return shipping. We recommend using a trackable service.
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 10 business days after we receive the return. You will receive an email confirming your refund.
Funds are issued to the original payment method (bank processing may take additional time).
Important Notes
Returns that are missing items, or include more than one opened bag are ineligible.
THIS POLICY APPLIES TO ATLAS+ ELEVATED FOCUS PRODUCTS.
Who’s Eligible
Applies to first-time purchases of Atlas+ from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com or call our support line at 888-420-5004 with your order number and reason for return.
Shipping Costs
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 2-3 business days of responding to your email or call.
Funds are issued to the original payment method (bank processing may take additional time).
THIS POLICY APPLIES TO WHOLE BEAN AND GROUND BAGGED PRODUCTS.
Who’s Eligible
Applies to first-time purchases from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com or call our support line at 888-420-5004 with your order number and reason for return.
Shipping Costs
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 2-3 business days of responding to your email or call.
Funds are issued to the original payment method (bank processing may take additional time).
THIS POLICY APPLIES TO SINGLE-SERVE COFFEE CUPS & PODS PRODUCTS (compatible with Keurig and Nespresso Original Machines).
Atlas Coffee Club is not affiliated with Nespresso or Keurig
Who’s Eligible
Applies to first-time purchases from AtlasCoffeeClub.com only.
No more than 5 pods may be used to remain eligible for a refund.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Email support@atlascoffeeclub.com with your order number and reason for return.
We’ll send return instructions.
Ship the remaining product and packaging within 7 days, and email us the tracking number.
What to Return
The original packaging with unused pods. No more than 5 pods may be used to remain eligible for a refund.
Shipping Costs
You cover return shipping. We recommend using a trackable service.
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 10 business days after we receive the return. You will receive an email confirming your refund.
Funds are issued to the original payment method (bank processing may take additional time).
THIS POLICY APPLIES TO ATLAS+ COFFEE AND LATTE SUPERBLEND PRODUCTS.
Who’s Eligible
Applies to first-time purchases of Atlas+ from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com with your order number and reason for return.
We’ll send you return instructions.
Ship the remaining product and all included starter items back within 7 days, and email us the tracking number.
What to Return
The Atlas+ pouch. If multiple bags were purchased, only one may be opened to remain eligible.
All included welcome kit items (scoop, frother).
Returns must include original packaging for product verification.
Shipping Costs
You cover return shipping. We recommend using a trackable service.
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 10 business days after we receive the return. You will receive an email confirming your refund.
Funds are issued to the original payment method (bank processing may take additional time).
Important Notes
Returns that are missing items, or include more than one opened bag are ineligible.
THIS POLICY APPLIES TO ATLAS+ ELEVATED FOCUS PRODUCTS.
Who’s Eligible
Applies to first-time purchases of Atlas+ from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com or call our support line at 888-420-5004 with your order number and reason for return.
Shipping Costs
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 2-3 business days of responding to your email or call.
Funds are issued to the original payment method (bank processing may take additional time).
THIS POLICY APPLIES TO WHOLE BEAN AND GROUND BAGGED PRODUCTS.
Who’s Eligible
Applies to first-time purchases from AtlasCoffeeClub.com only.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Returns must be initiated through Atlas Customer Support, via phone or email to be eligible.
Email support@atlascoffeeclub.com or call our support line at 888-420-5004 with your order number and reason for return.
Shipping Costs
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 2-3 business days of responding to your email or call.
Funds are issued to the original payment method (bank processing may take additional time).
THIS POLICY APPLIES TO SINGLE-SERVE COFFEE CUPS & PODS PRODUCTS (compatible with Keurig and Nespresso Original Machines).
Atlas Coffee Club is not affiliated with Nespresso or Keurig
Who’s Eligible
Applies to first-time purchases from AtlasCoffeeClub.com only.
No more than 5 pods may be used to remain eligible for a refund.
One refund per household. We reserve the right to deny requests that appear abusive or duplicate.
Deadline to Request
Must request your refund within 30 days of delivery (based on carrier tracking).
How to Request a Refund
Email support@atlascoffeeclub.com with your order number and reason for return.
We’ll send return instructions.
Ship the remaining product and packaging within 7 days, and email us the tracking number.
What to Return
The original packaging with unused pods. No more than 5 pods may be used to remain eligible for a refund.
Shipping Costs
You cover return shipping. We recommend using a trackable service.
Original shipping fees (if any) are non-refundable.
Refund Timing
Refunds are processed within 10 business days after we receive the return. You will receive an email confirming your refund.
Funds are issued to the original payment method (bank processing may take additional time).
SECTION 25 - Arbitration & Class Action Waiver
Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Atlas and limits the manner in which you can seek relief from Atlas.
General
The parties shall attempt in good faith to resolve any dispute arising out of or relating to these Terms promptly by negotiation between individuals who have authority to settle the controversy. This informal dispute resolution process is a condition precedent to commencing any formal proceeding in arbitration or small claims court. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this process.
For your Disputes with Atlas, you must first send your name, address, telephone number, email address, and sufficient information for Atlas to identify any transaction at issue; a detailed description of your Dispute; and the nature and basis of your claims and the relief sought to the following email address: support@atlascoffeeclub.com. You and Atlas agree to negotiate in good faith about the Dispute, including through an informal and individualized telephone conference between you and Atlas. If either party to the Dispute is represented by counsel, that party’s counsel may participate, but the party also must personally appear at and participate in the conference. This process should lead to resolution of the Dispute, but if the matter is not resolved within sixty (60) days after Atlas’s receipt of the written description detailed above, you and Atlas agree to the further dispute resolution provisions below.
You and Atlas agree that any and all controversies, disputes, demands, counts, claims, or causes of action between you and the Company, or the Company's employees, agents, affiliates, subsidiaries, successors, representatives, or assigns (“Dispute(s)”), shall be resolved through binding and confidential arbitration, except that you or the Company may elect to have a Dispute heard in small claims court if it qualifies for hearing by such a court. YOU ACKNOWLEDGE AND AGREE THAT YOU AND ATLAS ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
Such arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules and, if applicable, its Mass Arbitration Supplementary Rules. The tribunal will consist of one arbitrator. The arbitration will take place in Travis County, Texas, United States. If this location is not feasible, the arbitration shall occur in a location of Atlas’s choosing. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Waiver of Jury Trial
YOU AND ATLAS WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Atlas are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Atlas over whether to vacate or enforce an arbitration award, YOU AND ATLAS WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions
YOU AND ATLAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular dispute seeking relief on a class or representative basis, neither you nor Atlas is entitled to arbitration; provided, however, that such finding will not invalidate the agreement of the parties to arbitrate disputes on an individual basis. Any claims brought or asserted on an individual basis remain subject to arbitration pursuant to this Arbitration Agreement, irrespective of the unenforceability of the Class Action Waiver.
Nothing in this waiver shall be construed to prevent the application by AAA of its Mass Arbitration Supplementary Rules or any successor rules designated by the AAA for managing numerous similar individual arbitration demands.
Opt-out
You have the right to opt out of the provisions of this section by sending written notice of your decision to opt out to the following address:
Atlas Coffee Club
Attn: Legal
4500 S Pleasant Valley Rd #102
Austin, TX 78744
Such opt-out must be postmarked within thirty (30) calendar days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms arbitration provisions.
Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Atlas and limits the manner in which you can seek relief from Atlas.
General
The parties shall attempt in good faith to resolve any dispute arising out of or relating to these Terms promptly by negotiation between individuals who have authority to settle the controversy. This informal dispute resolution process is a condition precedent to commencing any formal proceeding in arbitration or small claims court. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this process.
For your Disputes with Atlas, you must first send your name, address, telephone number, email address, and sufficient information for Atlas to identify any transaction at issue; a detailed description of your Dispute; and the nature and basis of your claims and the relief sought to the following email address: support@atlascoffeeclub.com. You and Atlas agree to negotiate in good faith about the Dispute, including through an informal and individualized telephone conference between you and Atlas. If either party to the Dispute is represented by counsel, that party’s counsel may participate, but the party also must personally appear at and participate in the conference. This process should lead to resolution of the Dispute, but if the matter is not resolved within sixty (60) days after Atlas’s receipt of the written description detailed above, you and Atlas agree to the further dispute resolution provisions below.
You and Atlas agree that any and all controversies, disputes, demands, counts, claims, or causes of action between you and the Company, or the Company's employees, agents, affiliates, subsidiaries, successors, representatives, or assigns (“Dispute(s)”), shall be resolved through binding and confidential arbitration, except that you or the Company may elect to have a Dispute heard in small claims court if it qualifies for hearing by such a court. YOU ACKNOWLEDGE AND AGREE THAT YOU AND ATLAS ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
Such arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules and, if applicable, its Mass Arbitration Supplementary Rules. The tribunal will consist of one arbitrator. The arbitration will take place in Travis County, Texas, United States. If this location is not feasible, the arbitration shall occur in a location of Atlas’s choosing. The language to be used in the arbitral proceedings will be English. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Waiver of Jury Trial
YOU AND ATLAS WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Atlas are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Atlas over whether to vacate or enforce an arbitration award, YOU AND ATLAS WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.
Waiver of Class or Consolidated Actions
YOU AND ATLAS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable with respect to a particular dispute seeking relief on a class or representative basis, neither you nor Atlas is entitled to arbitration; provided, however, that such finding will not invalidate the agreement of the parties to arbitrate disputes on an individual basis. Any claims brought or asserted on an individual basis remain subject to arbitration pursuant to this Arbitration Agreement, irrespective of the unenforceability of the Class Action Waiver.
Nothing in this waiver shall be construed to prevent the application by AAA of its Mass Arbitration Supplementary Rules or any successor rules designated by the AAA for managing numerous similar individual arbitration demands.
Opt-out
You have the right to opt out of the provisions of this section by sending written notice of your decision to opt out to the following address:
Atlas Coffee Club
Attn: Legal
4500 S Pleasant Valley Rd #102
Austin, TX 78744
Such opt-out must be postmarked within thirty (30) calendar days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms arbitration provisions.