Atlas Coffee Club

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Atlas FAQ

About Our Coffee

Where do you get your coffee?
Our coffee is curated and procured from around the globe. With our mission to share the world of coffee each month we introduce coffee from a new region or country. Ethiopia, Congo, Rwanda and beyond, check out our product descriptions for more information about the various farms we source from or feel free to reach out and ask us!
Is your coffee fair-trade?
On average about 50% - 60% of the coffees we offer are either fair-trade certified, direct trade, or go through a coffee cooperative. All of the coffee we source uses sustainable farming practices, which sounds "Jargon-y" but what it boils down to is we pay above market prices for our coffee to ensure the farms can produce high quality coffee year over year.
More about fair-trade…
The fair-trade movement is an amazing movement that really helped move the needle for mass producers of coffee ensuring fair wage for large coffee growers where the cost / quality of coffee was traditionally lower. The rise of the specialty-grade coffee market (top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has lead to much higher pay for farmers who farm specialty-grade coffee. This isn't to say that there aren’t still some wage issues for a small number of specialty coffee growers, but the vast majority (and all of the farms we work with) pay above fair-trade prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.
How fresh is the coffee?
Each batch of coffee is roasted to order! Our team roasts every morning, with each batch of coffee being roasted often within hours if not minutes of being shipped out.

Your coffee is so fresh that we actually recommend waiting about 7 days off roast to brew it so the coffee can properly degas. With that, the time it takes for the coffee to degas to reach optimal flavor coincides perfectly with the time it takes for the coffee to ship so you're receiving the freshest coffee possible! Cheers!
Should the coffee have a vacuum seal?
You'll notice that our coffee isn't vacuum sealed. And the reason why is because you don't need it because we roast your coffee to order. A vacuum seal is only needed when buying coffee off the grocery store shelf where the coffee has been sitting for weeks if not months!

As the coffee you order from us is roasted to order, you're getting the freshest coffee possible! And not coffee that has been roasted 30+ days ago!
Do you flavor the coffee?
We do not add any flavors to our coffee. The only ingredient in our coffee is coffee.
Why are my coffee beans dry? (not with an oily consistency)
Yes! Your coffee beans are intended to be dry. Dry coffee beans are not a bad thing. And for every coffee roast type (other than a very darkly roasted coffee) the coffee bean consistency should be dry.

The consistency of the bean (dry or oily) does not indicate freshness or a lack thereof.

If you find that the coffee is not strong enough? Or that the coffee is too acidic, email us so we can get you a coffee that matches your roast preference!
What are the tasting notes you list?
The tasting notes are flavors we have identified within each coffee. Vanilla, almond, maple, berry, chocolate and more are all flavors that you can discover in single-origin coffee. Much like wine, coffee boasts a bounty of unique tastes, in fact, coffee has more than 800 aromatic and flavor compounds, wine only has 200.
If you’d like to learn more about flavors found in coffee, visit The Specialty Coffee Association of America’s Flavor Wheel guide.
Do I have to use your brewing recommendations?
You don’t have to, but we encourage that you do if you can.
How much coffee comes in each bag?
We offer both 12oz and 6oz bag options for monthly subscriptions and 12oz bags for gift subscriptions.
Each 12oz bag will serve about 30 cups of coffee.
Do you offer decaf?
At this time we do not offer a decaf option.
Can I brew with a Keurig or use a Kcup?
Yes! If you use a Keurig coffee maker, ask us about re-usable Kcups!
Check out our favorite here: https://amzn.to/2sjjX9c
What's another fun way to say coffee?
Here’s 50 ways to say coffee… because anything as great as coffee deserves multiple titles.

Atlas Rewards Program

What is your rewards program?
Our rewards program was designed to enhance every part of your coffee subscription with us.
You’ll receive points for
  1. The miles your coffee travels
  2. Each country you visit (receive coffee from)
  3. Money you’ve saved with our subscription
  4. Gifts purchased
  5. Friends referred
We’ll automatically assign your account points that you can use to unlock free shipping, store credit, and more
How do I become a member of your rewards program?
When you sign up for a monthly subscription, activate your account and you’re all set.
Can I cancel my account and keep my points?
At this time we’re only able to save your points while you’re an active subscriber.

Subscriptions

Change roast type?
Want to change your account to receive a different roast type? Easy! You can log in to your account > access your portal > change your roast preference. Login here: Atlas Coffee Club – Login
Still need help? Email us: support@atlascoffeeclub.com
Change grind type?
We offer both Whole Bean and Ground Coffee options. The Ground Coffee is set for a standard drip machine. You can easily make changes to your coffee grind type by logging into your account > accessing your portal > and then selecting your preference.

Still need help? Email us: support@atlascoffeeclub.com
Change shipping frequency?
Want to receive coffee on a different schedule? We can accommodate. 1 bag of coffee every week or 1 bag of coffee every 2 months, we work with your schedule.
You can log in to your account > access your portal > change your shipping schedule. Login here: Atlas Coffee Club – Login
Still need help? Email us: support@atlascoffeeclub.com
Want more coffee per shipment?
Want to update the amount of coffee you receive in each shipment? Choose from (1) 6oz Bag, (1) 12oz Bag, (2) 12oz Bags, (3) 12oz Bags, or (4) 12oz Bags of coffee per shipment. You can easily make this update by logging into your account > accessing your portal > and then changing your bag quantity.

Looking for more than (4) bags per shipment? Email us: support@atlascoffeeclub.com

My Account

What can I do with an account?
With an account you can:
  1. Register your subscription to receive Atlas Rewards
    1. With a rewards account you’ll receive points to unlock free shipping, store credit, and more
  2. Update your roast preference
  3. Update your shipping frequency
  4. Change billing and or shipping address
  5. Change payment method or credit card
  6. Track shipments
  7. Change your email address
I forgot my password?
Please email us so we can help.
Email: support@atlascoffeeclub.com
I didn’t receive an account email confirmation?
Please email us so we can confirm your email on file and re-send a confirmation.
Email: support@atlascoffeeclub.com

Payment

Can I cancel at anytime?
Yes. You can easily login to your account to cancel. Please email us if you need further assistance.
Email: support@atlascoffeeclub.com
What forms of payment do you accept?
American Express, Visa, Master Card, Discover, Capital One, + all major credit cards & PayPal are all accepted.
I have a subscription – when will I be charged?
According to your subscription plan with us, you will be charged when your next order is being prepared. For example, if you receive coffee once a month, you will be billed once a month when your coffee is being prepared to be shipped to you.
I bought a gift subscription – when will I be charged?
You will only be charged once when your gift is purchased. Your gift will not automatically renew upon completion.
How do I update my card?
You can log in to your account > access your portal > update payment. Login here: Atlas Coffee Club – Login
How do I update my billing address?
You can log in to your account > access your portal > update billing address. Login here: Atlas Coffee Club – Login
How do I update my shipping address?
You can log in to your account > access your portal > update shipping address. Login here: Atlas Coffee Club – Login
Shipping fees?
As you can see, we charge flat rate shipping at the best cost possible. Sadly, free shipping is a myth; the USPS does not hand out free shipping. Other brands will build shipping costs into their product prices. We do our best to provide the best coffee at the best price point and will continue to make the world of specialty coffee more accessible.

Gifts

Can my gift recipient make changes after I sign them up?
They sure can. We pride ourselves on customer service and accommodating our subscribers – they can reach out to us at anytime to update their roast, grind type, or shipping preferences:
Phone: 512.522.1337
Email: support@atlascoffeeclub.com
Do you offer gift notes?
We do! After you’ve selected which gift you’d like to share, i.e. 3, 6, or 12 months, you will see ADDITIONAL GIFT OPTIONS, below this you will see the option to check a box to send a gift note. Visit our one of a kind World Tour of Coffee Gifts.
Can I buy today and ship at another time?
Yes. After you’ve selected which gift you’d like to share, i.e. 3, 6, or 12 months, you will see additional gift options, below this you will see the option to check a box for choose first shipment date. Visit our one of a kind World Tour of Coffee Gifts.
Do you have a certificate I print out & share with the recipient?
We do! You can download 3, 6, and 12 month
Download 3 Month Certificate
Download 6 Month Certificate
Download 12 Month Certificate
Can’t download the certificate?
Email us at support@atlascoffeeclub.com and we'll send you one!
Do you include prices in the box?
We do not. The gift recipient will not see any form of invoice or price.
Can I select a roast preference for my gift
Yes you can. We offer light to medium and medium to dark roast options. You can select a Light Roast plan, Dark Roast plan, or an All Roast Type plan.
Can I select a Ground or Whole bean?
Yes you can. We offer both Whole Bean and Ground coffee options.
How do I extend a gift?
You can email us and we’ll keep the coffee world tour going!
Email: support@atlascoffeeclub.com

Received a Gift

I received a gift – How do I change my preferences?
You can email us and we’ll help facilitate any roast preference, grind type, or shipping schedule changes!
Email: support@atlascoffeeclub.com
Can I update my coffee grind preferences?
You can. We offer both whole bean and ground coffee options – let us know which you prefer.
Can I update my coffee roast preferences?
You can. We offer both Whole Bean and Ground coffee options – let us know which you prefer.
Can I update my coffee roast preferences?
Yes you can. We offer light to medium and medium to dark roast options. You can select a Light Roast plan, Dark Roast plan, or an All Roast Type plan.
I received a gift – How do I learn more?
What can we help you with? Would you like to learn more about coffee from around the world? Check out our coffee blog – Coffee Club Culture. Want to learn how to make better coffee at home? Check out our Coffee Brew Guides.
Want to chat? Email: support@atlascoffeeclub.com

Brewing at Home

How do I get a coffee flavor wheel to use at home?
You can download one here – Coffee Flavor Wheel
I want to brew better coffee at home, any recommendations?

Drip maker

5 ways to make auto drip coffee better

K-cup

6 ways to make k-cup coffee better

Cold brew coffee

Make cold brew with your french press

Barista tips for home brewing

Tips from a barista to brew better at home

Coffee grinds guide

What you need to know about coffee grinds

Shipping

Holiday shipping
For shipments within the United States of America, we recommend placing your orders to be shipped out by December 19th, 2018 for delivery before December 25th, 2018
Where we ship & timeline?
Standard shipping timelines...

USA - 3 to 5 Business Days
Canada - 5 to 12 Business Days

Please note that international shipping (Canada only) is subject to potential delays in accordance with customs and other operations without our notice. We work diligently with our shipping provider to make sure your coffee is delivered within the aforementioned timeline but do appreciate your patience if things don't go according to plan. Can't wait for you to try some coffee :) Let us know if you have any questions.
Shipping costs for orders to Canada
Shipping internationally costs more than what is listed on our website before checkout. Please expect an additional charge starting at $6 per shipment.

Can't find what you're looking for?

You can email us at support@atlascoffeeclub.com