Atlas FAQ

Fair Trade & Sustainability
Fair trade and sustainability are things we care deeply about and is reflected in every coffee that we source and share with our subscribers.

Raising the floor
The fair-trade movement is an amazing movement that helped ensure a fair wage for mass growers & producers of coffee where the cost and quality of the coffee was traditionally lower i.e. commodity grade coffee.

With regards to specialty grade coffee
The rise of the specialty-grade coffee market (top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has led to much higher pay for farmers who farm specialty-grade coffee. This isn't to say that there aren’t still some wage issues for a small number of specialty coffee growers, but the vast majority (and all of the farms we work with) pay above "fair-trade" prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.

...a great win, win, win for everyone. The farmers are directly incentivized to invest in coffee quality and sustainability year over year. And we all get to support, invest in, and enjoy quality coffee year over year.

Each batch of coffee is roasted to order! Our team roasts every morning, with each batch of coffee being roasted often within hours if not minutes of being shipped out.

Your coffee is so fresh that we actually recommend waiting about 7 days off roast to brew it so the coffee can properly degas. With that, the time it takes for the coffee to degas to reach optimal flavor coincides perfectly with the time it takes for the coffee to ship so you're receiving the freshest coffee possible! Cheers!

You'll notice that our coffee isn't vacuum sealed. And the reason why is because you don't need it because we roast your coffee to order. A vacuum seal is only needed when buying coffee off the grocery store shelf where the coffee has been sitting for weeks if not months!

As the coffee you order from us is roasted to order, you're getting the freshest coffee possible! And not coffee that has been roasted 30+ days ago!

We do not add any flavors to our coffee. The only ingredient in our coffee is coffee.

Yes! Your coffee beans are intended to be dry. Dry coffee beans are not a bad thing. And for every coffee roast type (other than a very darkly roasted coffee) the coffee bean consistency should be dry.

The consistency of the bean (dry or oily) does not indicate freshness or a lack thereof.

If you find that the coffee is not strong enough? Or that the coffee is too acidic, email us so we can get you a coffee that matches your roast preference!

The tasting notes are flavors we have identified within each coffee. Vanilla, almond, maple, berry, chocolate and more are all flavors that you can discover in single-origin coffee. Much like wine, coffee boasts a bounty of unique tastes, in fact, coffee has more than 800 aromatic and flavor compounds, wine only has 200.
If you’d like to learn more about flavors found in coffee, visit The Specialty Coffee Association of America’s Flavor Wheel guide.

You don’t have to, but we encourage that you do if you can.

We offer both 12oz and 6oz bag options for monthly subscriptions and 12oz bags for gift subscriptions.
Each 12oz bag will serve about 30 cups of coffee.

We do offer decaf! You can sign up for a decaf plan here. or send a decaf gift here.
Please note that our decaf is Medium Roast only at this time.

Yes! If you use a Keurig coffee maker, ask us about re-usable Kcups!
Check out our favorite here: https://amzn.to/2sjjX9c

Here’s 50 ways to say coffee… because anything as great as coffee deserves multiple titles.

We offer both Whole Bean and Ground Coffee options. The Ground Coffee is set for a standard drip machine. You can easily make changes to your coffee grind type by logging into your account > accessing your portal > and then selecting your preference.

Still need help? Email us: support@atlascoffeeclub.com

Yes, we are happy to work with your preferred schedule! You can log in to your online account portal and click "Change" in the Shipment frequency section. You can also email us directly at support@atlascoffeeclub.com.

Want to update the amount of coffee you receive in each shipment? Choose from (1) 6oz Bag, (1) 12oz Bag, (2) 12oz Bags, (3) 12oz Bags, or (4) 12oz Bags of coffee per shipment. You can easily make this update by logging into your account > accessing your portal > and then changing your bag quantity.

Looking for more than (4) bags per shipment? Email us: support@atlascoffeeclub.com

With your Atlas Coffee Club subscription, you understand and agree to be billed on a per-order basis, in a recurring fashion, at the frequency and quantity of your choosing until you decide to cancel your subscription.

You can cancel your subscription at any time via logging into your customer portal through our website here. You can email our customer support team for help at: support@atlascoffeeclub.com.

To cancel your subscription via your customer account, login to your account and click "Coffee Membership Settings". After you click "Coffee Membership Settings", follow the prompts under "Stop Subscription" to cancel your subscription.

Do please let us know if you have any questions. You can message us at support@atlascoffeeclub.com or via phone: 512.522.1337.

You will only be charged once when your gift is purchased. Your gift will not automatically renew upon completion.

You can log in to your account > access your portal > update payment. Login here: Atlas Coffee Club – Login

You can log in to your account > access your portal > update billing address. Login here: Atlas Coffee Club – Login

You can log in to your account and edit your shipping details. You can also email us directly at support@atlascoffeeclub.com.

As you can see, we charge flat rate shipping at the best cost possible. Sadly, free shipping is a myth; the USPS does not hand out free shipping. Other brands will build shipping costs into their product prices. We do our best to provide the best coffee at the best price point and will continue to make the world of specialty coffee more accessible.

We certainly want to accommodate your coffee journey with great pricing for great coffee. However, using multiple discount codes for one order is not sustainable for us to afford the coffee from the farms and farmers we work with. If you have multiple discount codes, please reach out to support@atlascoffeeclub.com and one of our coffee tour guides would be happy to make sure you're getting the best offer!

Of course! We recommend our Coffee World Tour Gift Subscriptions which you can find here!

Yes! You can select email delivery at checkout, and choose the email delivery date that works best for you. Your recipient will receive an email with a link to claim the gift and select their coffee preferences, and you'll receive a copy of the email for your records.

You will only be charged once when your gift is purchased through the online checkout. Your gift will not automatically renew upon completion.

Yes! When you purchase the gift, enter your own address as the shipping address. Once you give the recipient their first shipment, they can then change their shipping address to receive the remaining orders.

Our Gift Subscriptions do not automatically renew. However, after the gift ends you will be able to extend the gift if you’d like!

Yes! You can order your gift today and postpone the first shipment of your gift to go out any business day in the future. You’ll see the option at checkout, under “ADDITIONAL GIFT OPTIONS”, to select your first ship date.

Yes! After you’ve selected which gift you’d like to share, i.e. 3, 6, or 12 months, you will see “ADDITIONAL GIFT OPTIONS”, below this you will see the option to check a box to send a gift note.

Folks that want to give a “gift card” purchase a Gift Subscription and select the Email option! The gift will be delivered via email to the email address of your choice.

We do! You can download 3, 6, and 12 month
Download 3 Month Certificate
Download 6 Month Certificate
Download 12 Month Certificate
Can’t download the certificate?
Email us at support@atlascoffeeclub.com and we'll send you one!

We do not. The gift recipient will not see any form of invoice or price.

Yes you can. We offer light to medium and medium to dark roast options. You can select a Light Roast plan, Dark Roast plan, or an All Roast plan.

Yes you can. We offer both Whole Bean and Ground coffee options.

When your last gift shipment has shipped, you'll receive a special offer to extend the gift. Or, you can email us and we’ll keep the coffee world tour going!
Email: support@atlascoffeeclub.com

If you’re ordering a large volume of gifts or gifts for your office or clients, please feel free to email us at support@atlascoffeeclub.com and we can help.

Gift subscriptions do not automatically renew. Once the last order is sent the gift is completed!

We highlight a new country each month so the recipient will receive a new coffee in each order!

1. If you've chosen to ship the gift, your recipient does not have to register the gift. They will continue to receive the gift shipments whether they registered or not! If they ever wish to update their preferences, they can reach out to us at support@atlascoffeeclub.com and we’d be happy to help!
2. If you've chosen to email the gift, your recipient will not begin to receive coffee until they've claimed their gift and selected their preferences.

You can register your Gift Subscription here. By registering your gift and creating an account, you’ll be able to view your upcoming orders, receive notifications, and update your preferences anytime!

No, you do not need to register your gift. You’ll continue to receive your gift shipments whether you registered or not! If you ever wish to update your preferences, you can reach out to us at support@atlascoffeeclub.com and we’d be happy to help!

You can register your Gift Subscription here. By registering your gift and creating an account, you’ll be able to view your upcoming orders, receive notifications, and update your preferences anytime!

What can we help you with? Would you like to learn more about coffee from around the world? Check out our coffee blog – Coffee Club Culture. Want to learn how to make better coffee at home? Check out our Coffee Brew Guides.
Want to chat? Email: support@atlascoffeeclub.com

You can download one here – Coffee Flavor Wheel

Drip maker

5 ways to make auto drip coffee better

K-cup

6 ways to make k-cup coffee better

Cold brew coffee

Make cold brew with your french press

Barista tips for home brewing

Tips from a barista to brew better at home

Coffee grinds guide

What you need to know about coffee grinds

We currently ship to the United States, Canada, and APO/DPO/FPO addresses overseas.
Orders within the U.S. are usually delivered within 3 to 6 business days from their shipping date.
Orders within Canada are usually delivered within 5 to 12 business days from their shipping date.

Please note that international shipping (Canada only) is subject to potential delays in accordance with customs and other operations without our notice. We work diligently with our shipping provider to make sure your coffee is delivered within the aforementioned timeline but do appreciate your patience if things don't go according to plan. Can't wait for you to try some coffee :) Let us know if you have any questions.

Shipping internationally costs more than what is listed on our website before checkout. Please expect an additional charge starting at $6 per shipment.