
Atlas FAQ
About Our Coffee
Where do you get your coffee?
Our coffee is curated and procured from around the globe. With our mission to share the world of coffee each month we introduce coffee from a new region or country. Ethiopia, Congo, Rwanda and beyond, check out our product descriptions for more information about the various farms we source from or feel free to reach out and ask us!
Is your coffee fair-trade?
Fair Trade & Sustainability
Fair trade and sustainability are things we care deeply about and is reflected in every coffee that we source and share with our subscribers.
Raising the floor
The fair-trade movement is an amazing movement that helped ensure a fair wage for mass growers & producers of coffee where the cost and quality of the coffee was traditionally lower i.e. commodity grade coffee.
With regards to specialty grade coffee
The rise of the specialty-grade coffee market (top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has led to much higher pay for farmers who farm specialty-grade coffee. This isn't to say that there aren’t still some wage issues for a small number of specialty coffee growers, but the vast majority (and all of the farms we work with) pay above "fair-trade" prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.
...a great win, win, win for everyone. The farmers are directly incentivized to invest in coffee quality and sustainability year over year. And we all get to support, invest in, and enjoy quality coffee year over year.
Fair trade and sustainability are things we care deeply about and is reflected in every coffee that we source and share with our subscribers.
Raising the floor
The fair-trade movement is an amazing movement that helped ensure a fair wage for mass growers & producers of coffee where the cost and quality of the coffee was traditionally lower i.e. commodity grade coffee.
With regards to specialty grade coffee
The rise of the specialty-grade coffee market (top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has led to much higher pay for farmers who farm specialty-grade coffee. This isn't to say that there aren’t still some wage issues for a small number of specialty coffee growers, but the vast majority (and all of the farms we work with) pay above "fair-trade" prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.
...a great win, win, win for everyone. The farmers are directly incentivized to invest in coffee quality and sustainability year over year. And we all get to support, invest in, and enjoy quality coffee year over year.
How fresh is the coffee?
Each batch of coffee is roasted to order! Our team roasts every morning, with each batch of coffee being roasted often within hours if not minutes of being shipped out.
Your coffee is so fresh that we actually recommend waiting about 7 days off roast to brew it so the coffee can properly degas. With that, the time it takes for the coffee to degas to reach optimal flavor coincides perfectly with the time it takes for the coffee to ship so you're receiving the freshest coffee possible! Cheers!
Your coffee is so fresh that we actually recommend waiting about 7 days off roast to brew it so the coffee can properly degas. With that, the time it takes for the coffee to degas to reach optimal flavor coincides perfectly with the time it takes for the coffee to ship so you're receiving the freshest coffee possible! Cheers!
Should the coffee have a vacuum seal?
You'll notice that our coffee isn't vacuum sealed. And the reason why is because you don't need it because we roast your coffee to order. A vacuum seal is only needed when buying coffee off the grocery store shelf where the coffee has been sitting for weeks if not months!
As the coffee you order from us is roasted to order, you're getting the freshest coffee possible! And not coffee that has been roasted 30+ days ago!
As the coffee you order from us is roasted to order, you're getting the freshest coffee possible! And not coffee that has been roasted 30+ days ago!
Do you flavor the coffee?
We do not add any flavors to our coffee. The only ingredient in our coffee is coffee.
Why are my coffee beans dry? (not with an oily consistency)
Yes! Your coffee beans are intended to be dry. Dry coffee beans are not a bad thing. And for every coffee roast type (other than a very darkly roasted coffee) the coffee bean consistency should be dry.
The consistency of the bean (dry or oily) does not indicate freshness or a lack thereof.
If you find that the coffee is not strong enough? Or that the coffee is too acidic, email us so we can get you a coffee that matches your roast preference!
The consistency of the bean (dry or oily) does not indicate freshness or a lack thereof.
If you find that the coffee is not strong enough? Or that the coffee is too acidic, email us so we can get you a coffee that matches your roast preference!
What are the tasting notes you list?
The tasting notes are flavors we have identified within each coffee. Vanilla, almond, maple, berry, chocolate and more are all flavors that you can discover in single-origin coffee. Much like wine, coffee boasts a bounty of unique tastes, in fact, coffee has more than 800 aromatic and flavor compounds, wine only has 200.
If you’d like to learn more about flavors found in coffee, visit The Specialty Coffee Association of America’s Flavor Wheel guide.
If you’d like to learn more about flavors found in coffee, visit The Specialty Coffee Association of America’s Flavor Wheel guide.
Do I have to use your brewing recommendations?
You don’t have to, but we encourage that you do if you can.
How much coffee comes in each bag?
We offer both 12oz and 6oz bag options for monthly subscriptions and 12oz bags for gift subscriptions.
Each 12oz bag will serve about 30 cups of coffee.
Each 12oz bag will serve about 30 cups of coffee.
Can I brew with a Keurig or use a Kcup?
Yes! If you use a Keurig coffee maker, ask us about re-usable Kcups!
Check out our favorite here: https://amzn.to/2sjjX9c
Check out our favorite here: https://amzn.to/2sjjX9c
What's another fun way to say coffee?
Here’s 50 ways to say coffee… because anything as great as coffee deserves multiple titles.
Atlas Rewards Program
What is your rewards program?
Our rewards program was designed to enhance every part of your coffee subscription with us.
You’ll receive points for
You’ll receive points for
- The miles your coffee travels
- Each country you visit (receive coffee from)
- Money you’ve saved with our subscription
- Gifts purchased
- Friends referred
How do I become a member of your rewards program?
When you sign up for a monthly subscription, activate your account and you’re all set.
Can I cancel my account and keep my points?
At this time we’re only able to save your points while you’re an active subscriber.
Subscriptions
Change roast type?
Want to change your account to receive a different roast type? Easy! You can log in to your account > access your portal > change your roast preference. Login here: Atlas Coffee Club – Login
Still need help? Email us: support@atlascoffeeclub.com
Still need help? Email us: support@atlascoffeeclub.com
Change grind type?
We offer both Whole Bean and Ground Coffee options. The Ground Coffee is set for a standard drip machine. You can easily make changes to your coffee grind type by logging into your account > accessing your portal > and then selecting your preference.
Still need help? Email us: support@atlascoffeeclub.com
Still need help? Email us: support@atlascoffeeclub.com
Change shipping frequency?
Yes, we are happy to work with your preferred schedule! You can log in to your online account portal and click "Change" in the Shipment frequency section. You can also email us directly at support@atlascoffeeclub.com.
Want more coffee per shipment?
Want to update the amount of coffee you receive in each shipment? Choose from (1) 6oz Bag, (1) 12oz Bag, (2) 12oz Bags, (3) 12oz Bags, or (4) 12oz Bags of coffee per shipment. You can easily make this update by logging into your account > accessing your portal > and then changing your bag quantity.
Looking for more than (4) bags per shipment? Email us: support@atlascoffeeclub.com
Looking for more than (4) bags per shipment? Email us: support@atlascoffeeclub.com
Monthly Subscriptions & How to Cancel
With your Atlas Coffee Club subscription, you understand and agree to be billed on a per-order basis, in a recurring fashion, at the frequency and quantity of your choosing until you decide to cancel your subscription.
You can cancel your subscription at any time via logging into your customer portal through our website here. You can email our customer support team for help at: support@atlascoffeeclub.com.
To cancel your subscription via your customer account, login to your account and click "Coffee Membership Settings". After you click "Coffee Membership Settings", follow the prompts under "Stop Subscription" to cancel your subscription.
Do please let us know if you have any questions. You can message us at support@atlascoffeeclub.com or via phone: 512.522.1337.
You can cancel your subscription at any time via logging into your customer portal through our website here. You can email our customer support team for help at: support@atlascoffeeclub.com.
To cancel your subscription via your customer account, login to your account and click "Coffee Membership Settings". After you click "Coffee Membership Settings", follow the prompts under "Stop Subscription" to cancel your subscription.
Do please let us know if you have any questions. You can message us at support@atlascoffeeclub.com or via phone: 512.522.1337.
Managing Your Account
What is the account for?
With your online account, you can update your preferences, shipping address, billing information, and adjust your shipping schedule. You can also track your reward points!
I forgot my password?
Please email us so we can help.
Email: support@atlascoffeeclub.com
Email: support@atlascoffeeclub.com
I didn’t receive an account email confirmation?
Please email us so we can confirm your email on file and re-send a confirmation.
Email: support@atlascoffeeclub.com
Email: support@atlascoffeeclub.com
Payment
Can I cancel at anytime?
Yes. You can easily login to your account to cancel. Please email us if you need further assistance.
Email: support@atlascoffeeclub.com
Please note: your cancellation is not complete until you receive a confirmation email. If you cancelled and have not received the confirmation email, please contact us so one of our tour guides can help!
Email: support@atlascoffeeclub.com
Please note: your cancellation is not complete until you receive a confirmation email. If you cancelled and have not received the confirmation email, please contact us so one of our tour guides can help!
What forms of payment do you accept?
American Express, Visa, Master Card, Discover, Capital One, + all major credit cards & PayPal are all accepted.
I have a subscription – when will I be charged?
According to your subscription plan with us, you will be charged when your next order is being prepared. For example, if you receive coffee once a month, you will be billed once a month when your coffee is being prepared to be shipped to you.
I bought a gift subscription – when will I be charged?
You will only be charged once when your gift is purchased. Your gift will not automatically renew upon completion.
How do I update my card?
You can log in to your account > access your portal > update payment. Login here: Atlas Coffee Club – Login
How do I update my billing address?
You can log in to your account > access your portal > update billing address. Login here: Atlas Coffee Club – Login
How do I update my shipping address?
You can log in to your account and edit your shipping details. You can also email us directly at support@atlascoffeeclub.com.
Shipping fees?
As you can see, we charge flat rate shipping at the best cost possible. Sadly, free shipping is a myth; the USPS does not hand out free shipping. Other brands will build shipping costs into their product prices. We do our best to provide the best coffee at the best price point and will continue to make the world of specialty coffee more accessible.
Can I use multiple discounts on my order?
We certainly want to accommodate your coffee journey with great pricing for great coffee. However, using multiple discount codes for one order is not sustainable for us to afford the coffee from the farms and farmers we work with. If you have multiple discount codes, please reach out to support@atlascoffeeclub.com and one of our coffee tour guides would be happy to make sure you're getting the best offer!
Gifts
Can I gift coffee to someone?
Of course! We recommend our Coffee World Tour Gift Subscriptions which you can find here!
Can my gift be delivered via email?
Yes! You can select email delivery at checkout, and choose the email delivery date that works best for you. Your recipient will receive an email with a link to claim the gift and select their coffee preferences, and you'll receive a copy of the email for your records.
I bought a gift subscription, when will I be charged?
You will only be charged once when your gift is purchased through the online checkout. Your gift will not automatically renew upon completion.
Can I receive the first Gift order and have the rest delivered to a different address?
Yes! When you purchase the gift, enter your own address as the shipping address. Once you give the recipient their first shipment, they can then change their shipping address to receive the remaining orders.
Do Gift Subscriptions renew?
Our Gift Subscriptions do not automatically renew. However, after the gift ends you will be able to extend the gift if you’d like!
Can I order now and postpone the first shipment?
Yes! You can order your gift today and postpone the first shipment of your gift to go out any business day in the future. You’ll see the option at checkout, under “ADDITIONAL GIFT OPTIONS”, to select your first ship date.
Can my gift recipient make changes after I sign them up?
They sure can! We pride ourselves on accommodating our subscribers – they can easily create their own account portal to manage their preferences, or reach out to us at anytime to update their roast, grind type, or shipping preferences:
Phone: 888.420.5004
Email: support@atlascoffeeclub.com
Phone: 888.420.5004
Email: support@atlascoffeeclub.com
Can I share a gift message with my order?
Yes! After you’ve selected which gift you’d like to share, i.e. 3, 6, or 12 months, you will see “ADDITIONAL GIFT OPTIONS”, below this you will see the option to check a box to send a gift note.
Do you offer Gift Cards?
Folks that want to give a “gift card” purchase a Gift Subscription and select the Email option! The gift will be delivered via email to the email address of your choice.
Do you have a certificate I print out & share with the recipient?
We do! You can download 3, 6, and 12 month
Download 3 Month Certificate
Download 6 Month Certificate
Download 12 Month Certificate
Can’t download the certificate?
Email us at support@atlascoffeeclub.com and we'll send you one!
Download 3 Month Certificate
Download 6 Month Certificate
Download 12 Month Certificate
Can’t download the certificate?
Email us at support@atlascoffeeclub.com and we'll send you one!
Do you include prices in the box?
We do not. The gift recipient will not see any form of invoice or price.
Can I select a roast preference for my gift?
Yes you can. We offer light to medium and medium to dark roast options. You can select a Light Roast plan, Dark Roast plan, or an All Roast plan.
Can I select a Ground or Whole bean?
Yes you can. We offer both Whole Bean and Ground coffee options.
How do I extend a gift?
When your last gift shipment has shipped, you'll receive a special offer to extend the gift. Or, you can email us and we’ll keep the coffee world tour going!
Email: support@atlascoffeeclub.com
Email: support@atlascoffeeclub.com
Ordering more than 10 Gifts? Or gifts for your office, clients, etc.?
If you’re ordering a large volume of gifts or gifts for your office or clients, please feel free to email us at support@atlascoffeeclub.com and we can help.
What happens at the end of the gift period?
Gift subscriptions do not automatically renew. Once the last order is sent the gift is completed!
What kind of coffee will be included in the Gift Subscription?
We highlight a new country each month so the recipient will receive a new coffee in each order!
Does the recipient need to register the Gift Subscription to receive the remaining orders?
- If you've chosen to ship the gift, your recipient does not have to register the gift. They will continue to receive the gift shipments whether they registered or not! If they ever wish to update their preferences, they can reach out to us at support@atlascoffeeclub.com and we’d be happy to help!
- If you've chosen to email the gift, your recipient will not begin to receive coffee until they've claimed their gift and selected their preferences.
Received a Gift
I received a gift – How do I change my preferences?
You can register your Gift Subscription here. By registering your gift and creating an account, you’ll be able to view your upcoming orders, receive notifications, and update your preferences anytime!
Do I need to register my Gift Subscription to receive the remaining orders?
No, you do not need to register your gift. You’ll continue to receive your gift shipments whether you registered or not! If you ever wish to update your preferences, you can reach out to us at support@atlascoffeeclub.com and we’d be happy to help!
Can I update my coffee grind or roast preferences?
You can register your Gift Subscription here. By registering your gift and creating an account, you’ll be able to view your upcoming orders, receive notifications, and update your preferences anytime!
I received a gift – How do I learn more?
What can we help you with? Would you like to learn more about coffee from around the world? Check out our coffee blog – Coffee Club Culture. Want to learn how to make better coffee at home? Check out our Coffee Brew Guides.
Want to chat? Email: support@atlascoffeeclub.com
Want to chat? Email: support@atlascoffeeclub.com
Brewing at Home
How do I get a coffee flavor wheel to use at home?
You can download one here – Coffee Flavor Wheel
I want to brew better coffee at home, any recommendations?
Drip maker
5 ways to make auto drip coffee betterK-cup
6 ways to make k-cup coffee betterCold brew coffee
Make cold brew with your french pressBarista tips for home brewing
Tips from a barista to brew better at homeCoffee grinds guide
What you need to know about coffee grindsShipping
My order was scanned as delivered, but I haven’t received it yet!
We know it’s frustrating, but sometimes USPS will scan packages as delivered a day or two early, but they show up within a few days. If you don't see your order within two business days of it being marked “delivered”, please get in touch with us at support@atlascoffeeclub.com.
Where we ship & timeline?
We currently ship to the United States, Canada, and APO/DPO/FPO addresses overseas.
Orders within the U.S. are usually delivered within 3 to 6 business days from their shipping date.
Orders within Canada are usually delivered within 5 to 12 business days from their shipping date.
Please note that international shipping (Canada only) is subject to potential delays in accordance with customs and other operations without our notice. We work diligently with our shipping provider to make sure your coffee is delivered within the aforementioned timeline but do appreciate your patience if things don't go according to plan. Can't wait for you to try some coffee :) Let us know if you have any questions.
Orders within the U.S. are usually delivered within 3 to 6 business days from their shipping date.
Orders within Canada are usually delivered within 5 to 12 business days from their shipping date.
Please note that international shipping (Canada only) is subject to potential delays in accordance with customs and other operations without our notice. We work diligently with our shipping provider to make sure your coffee is delivered within the aforementioned timeline but do appreciate your patience if things don't go according to plan. Can't wait for you to try some coffee :) Let us know if you have any questions.
Please note that international shipping (Canada only) is subject to potential delays in accordance with customs and other operations without our notice. We work diligently with our shipping provider to make sure your coffee is delivered within the aforementioned timeline but do appreciate your patience if things don't go according to plan. Can't wait for you to try some coffee :) Let us know if you have any questions.
Shipping costs for orders to Canada
Shipping internationally costs more than what is listed on our website before checkout. Please expect an additional charge starting at $6 per shipment.
Can't find what you're looking for?
You can email us at support@atlascoffeeclub.com