Frequently Asked Questions (FAQ)
WHERE DO YOU GET YOUR COFFEE?
Our coffee is curated and procured from around the globe! With our mission to share the world of coffee each month we introduce coffee from a new region or country. Ethiopia, Congo, Rwanda and beyond, check out our product descriptions for more information about the various farms we source from or feel free to reach out and ask us!
HOW FRESH IS THE COFFEE?
When you order it, we roast it and ship it! This is one of the best things about a coffee subscription – your coffee is going to consistently be fresher than what you’ll get at the grocery – no offense grocery stores!
HOW MUCH COFFEE COMES IN EACH BAG?
Each bag of coffee holds 12oz of freshly roasted, delicious coffee. Each 12oz bag will serve about 30 cups of coffee.
I SEE YOU LIST TASTING NOTES FOR EACH COFFEE, ARE YOUR COFFEES FLAVORED?
We do not add any flavors to our coffee, these unique tastes come out naturally through the coffee roasting process and it’s fantastic!
DO YOU OFFER BOTH GROUND AND WHOLE BEAN OPTIONS?
Yes! You can order Whole Beans (recommended for freshness) or Ground.
WHO DO YOU USE TO SHIP THE COFFEE?
We use the USPS.
CAN I CANCEL AT ANYTIME?
Absolutely! You may cancel your subscription anytime by logging into your account via the quick access link, sent to your email after purchase. Then all you have to do is hit the "cancel my subscription" button. If you have any problems at all please feel free to reach out to us at email@example.com.
SO HOW DOES THIS ALL WORK?
Sign up for a world tour of amazing coffee and let us do the work by curating the finest coffee from around the globe, roasting it to perfection, and getting it to your door. All you have to do is sign up and join us for the ultimate coffee discovery adventure! (select your preferences, sit back, join and brew deliciousness).
WHAT IF I FIND MY ABSOLUTE FAVORITE COFFEE EVER?
AMAZING! This is a big part of why we exist! Let us know what your favorite coffee is and if it’s an option that we offer year-round we can set you up with a subscription that serves your favorite. Email us at firstname.lastname@example.org
I'M MOVING AND I WANT MY COFFEE TO FOLLOW ME! HOW DO I UPDATE MY ADDRESS?
Moving can be a hassle, updating shipping address shouldn’t be! Just send a quick email to email@example.com and we'll take care of it.
DOES YOUR MONTHLY SUBSCRIPTION INCLUDED DECAF COFFEE?
Our monthly coffee subscriptions do not include decaf offerings but we do offer decaf coffee. It’s from Guatemala and it’s fantastic! We do have customers that subscribe just to our Guatemala decaf coffee and they love it and us caffeine lovers don’t judge.
YOU'VE INSPIRED ME TO TRAVEL THE WORLD AND VISIT COFFEE FARMS, HOW DO I PAUSE MY MEMBERSHIP?
Fantastic! Just send us an email at firstname.lastname@example.org and we'll help!
WHEN WILL I BE CHARGED FOR MY GIFT SUBSCRIPTION?
You will only be charged one time for your gift subscription and it will be on the date of purchase.
WILL MY GIFT SUBSCRIPTION RENEW?
No. Your gift subscription will only last as long as the duration you selected it for, i.e. 3, 6, or 12 months.
CAN I SELECT A ROAST PREFERENCE FOR MY GIFT?
Yes you can! We're working to make this option available on the site but until it goes live please email us at email@example.com.
CAN I PURCHASE A GIFT TODAY AND HAVE IT SENT LATER?
Yes! After you have selected your preferred gift option and have added it to your cart you will see the option to Choose First Shipment Date. Select the date to send and then proceed to checkout!
I PURCHASED A GIFT SUBSCRIPTION. DO YOU HAVE A CERTIFICATE OR CARD I CAN SEND TO THE RECIPIENT?
We do! Email us at firstname.lastname@example.org and we'll send you one!
IS YOUR COFFEE CERTIFIED FAIR-TRADE?
On average about 50% - 60% of the coffees we offer are either fair-trade certified, direct trade, or go through a coffee cooperative. All of the coffee we source uses sustainable farming practices, which sounds "jargon-y" but what it boils down to is we pay above market prices for our coffee to ensure the farms can produce high quality coffee year over year.
SO WHAT IS FAIR-TRADE?
The fair-trade movement is an amazing movement that really helped move the needle for mass producers of coffee ensuring fair wage for large coffee growers where the cost / quality of coffee was traditionally lower. The rise of the specialty-grade coffee market (top 5% of coffee in terms of quality) has driven up demand and price for top-quality coffee which has lead to much higher pay for farmers who farm specialty-grade coffee. This isn't to say that there aren’t still some wage issues for a small number of specialty coffee growers, but the vast majority (and all of the farms we work with) pay above fair-trade prices. Not only because it's the right thing to do, but also because it helps invest in quality coffee year after year.
WHAT'S ANOTHER FUN WAY TO SAY COFFEE?
Here’s 50 ways to say coffee… Because anything as great as coffee deserves multiple titles.
HI, MY NAME'S DON AND I'M NEW TO COFFEE...
Hi Don! If you’re a Don, Lauren, Darnell, Whitney, whoever! We love making friends! Have questions? Comments? Fun thoughts? Send me all! Cheers, Jordan@atlascoffeeclub.com
I WANT TO BREW BETTER AT HOME. ANY SUGGESTIONS?
We’d love to help you here! Brewing great coffee doesn’t have to be complicated or tricky! Check out our guide to making great coffee at home! In addition to that if you have any questions like why your coffee tastes bitter? Check out our coffee blog!
SO WHAT DO YA'LL DO?
Well, we wake up, make coffee and work on growing this coffee community! We’re here for you and when we take time off we travel, play music, exercise, paint, read as many books as possible, contribute to our communities, spend too much time at Whole Foods, and keep in touch with our families and friends! For personal bios – check out the Atlas Coffee Club team!
MORE QUESTIONS? STILL? LOVE IT!
See the contact us page and one of our coffee enthusiasts will be more than happy to assist!