ABOUT OUR COFFEE

Where do you source your coffee?

Is your coffee fair-trade?

How fresh is the coffee?

Do you flavor the coffee?

Why are my coffee beans dry? Shouldn't they be oily?

What are the tasting notes you list?

Do I have to use your brewing recommendations?

How much coffee comes in each 12oz and 6oz bag?

Do you offer decaf?

What process do you use for your decaffeinated coffees?

Can I brew with a Keurig or use a Kcup?

ATLAS REWARDS PROGRAM

What does your rewards program offer?

How do I become a member of your rewards program?

Can I cancel my account and keep my points?

SUBSCRIPTIONS

How do I change my roast type?

How do I change my grind type?

How do I change my shipping frequency?

Want more coffee per shipment?

Monthly subscriptions and how to cancel

Can I switch to Decaf coffee?

Can I receive both decaf and caffeinated coffee in my orders?

Can I receive one 6oz bag and one 12oz bag in my orders?

MANAGING YOUR ACCOUNT

What features come with my Customer Portal?

How do I reset my password?

I didn’t receive an account email confirmation?

How do I access my online account?

Cancellation

PAYMENT

Can I cancel at any time?

What forms of payment do you accept?

I have a subscription – when will I be charged?

I bought a gift subscription – when will I be charged?

How do I update my card?

How do I update my billing address?

How do I update my shipping address?

Shipping fees?

Can I use multiple discounts on my order?

GIFTS

Can I gift coffee to someone?

Can my gift be delivered via email?

I bought a gift subscription, when will I be charged?

Can I receive the first gift order and have the rest delivered to a different address?

Do gift subscriptions renew?

Can I order now and postpone the first shipment?

Can my gift recipient make changes after I sign them up?

Can I share a gift message with my order?

Do you offer Gift Cards?

Do you have a certificate I print out & share with the recipient?

Do you include prices in the box?

Can I select a roast preference for my gift?

Can I select a Ground or Whole bean?

How do I extend a gift?

Ordering more than 10 Gifts? Or gifts for your office, clients, etc.?

What happens at the end of the gift period?

What kind of coffee will be included in my gift subscription?

Does the recipient need to register the Gift Subscription to receive the remaining orders?

RECEIVED A GIFT

I received a gift – How do I change my preferences?

Do I need to register my gift subscription to receive the remaining orders?

Can I update my coffee grind or roast preferences?

I received a gift – How do I learn more?

BREWING AT HOME

How can I find a coffee flavor wheel to use at home?

I want to brew better coffee at home, any recommendations?

SHIPPING

Where do you ship?

How long does coffee take to arrive?

My order says "Delivered", but I haven’t received it yet.

What are the shipping costs for orders to Canada?

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